return policy

Return Policy

At Bhoomi Garg , we aim to provide our customers with the best products and shopping experience possible. However, we understand that sometimes a product may not meet your expectations. For this reason, we have developed a comprehensive return policy to ensure that our customers feel confident and secure when making a purchase. Please read this policy carefully to understand your rights and obligations when returning a product.

1. Eligibility for Returns

We accept returns on most items within 7 to 30 days of the original purchase date, depending on the product category. To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in the original packaging, with all tags and labels attached.
  • Proof of purchase, such as an order number or receipt, is required.
  • Products marked as “Final Sale” or “Non-Returnable” are not eligible for return.

2. Non-Returnable Items

Some items are exempt from being returned due to hygiene, safety, or customization reasons. These include:

  • Personal care items (e.g., skincare, makeup, razors)
  • Undergarments and swimwear (unless defective or unopened)
  • Customized or personalized items
  • Gift cards
  • Downloadable software or digital products
  • Perishable goods (e.g., food, flowers)

If you receive a defective or damaged product from the above categories, please contact us immediately, and we will assess the situation for a possible exchange or refund.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at [support email] within the return window.
  2. Provide your order number, product name, and the reason for return.
  3. Our team will verify your request and send you return instructions, including the return shipping address.
  4. Pack the product securely in its original packaging and send it back to us.

Please do not send items back without contacting us first, as unauthorized returns may be rejected or delayed.

4. Return Shipping Costs

  • If the return is due to our error (e.g., defective product, wrong item sent), we will cover the return shipping costs.
  • If you are returning the product for personal reasons (e.g., changed mind, wrong size ordered), you will be responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during the return shipping process.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Please note:

  • Shipping fees and handling charges are non-refundable.
  • If you used a discount code or promotion, the refunded amount may be adjusted accordingly.
  • Refund processing time may vary depending on your bank or payment provider.

6. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange an item for the same product in a different size or color, contact us at [support email], and we will guide you through the exchange process.

In some cases, we may recommend returning the original item and placing a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
  • Next, contact your bank. Processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at [support email].

8. Return Policy for International Orders

For international orders:

  • Return shipping costs are the responsibility of the customer unless the product was incorrect or damaged.
  • Customs, duties, or VAT paid are non-refundable.
  • Please mark the package as “Return” to avoid additional customs charges on our end.

We suggest contacting your local customs office to ensure the return complies with international shipping laws.

9. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of receiving the item.
  • Include your order number, a description of the issue, and clear photos or videos of the damage or defect.
  • We will investigate the issue and, if appropriate, send a replacement or issue a full refund.

10. Cancellations

Orders may be canceled before they are processed or shipped. If you need to cancel your order:

  • Contact us as soon as possible at [support email or phone number].
  • If the order has already shipped, you may need to wait to receive it and then initiate a return.

11. Important Notes

  • We reserve the right to refuse a return if it does not meet the conditions outlined in this policy.
  • Frequent returns or abuse of our return policy may result in account limitations or refusal of service.
  • We recommend inspecting your order upon receipt and contacting us immediately with any concerns.

12. Contact Us

If you have any questions about our return policy or need help with a return, please contact our Customer Support Team:

📧 Email: bhoomigarg2526@gmail.com
📞 Phone: 9413573585
🕒 Support Hours: Monday–Friday, 10:00 AM – 6:00 PM